FAQ

Welcome to the Shopira Frequently Asked Questions (FAQ) !
We are happy to help you have a warm, smooth and worry-free shopping experience.

Question 1: How long does it take to receive my order?

Answer:
Our estimated delivery time is:

  • Processing: 1–2 business days

  • Transport: 5–8 working days

  • Total delivery time: 6–10 business days

Please see our Shipping Policy for full details.

Question 2: Do you offer free shipping?

Answer:
Yes, we offer free shipping within the Netherlands .
More details can be found in our shipping policy.

Question 3: Where is Shopira located?

Answer:
Shopira is a Dutch brand focused on heated clothing and heated outdoor gear.
Our address:
Glaskruid 6, 3621 RH Breukelen, Netherlands

Question 4: What if my product arrives defective?

Answer:
If a product is delivered defective, we will replace it free of charge.
Please contact us within 30 days .
For more information, please see our Returns Policy .

Question 5: Can I cancel my order after placing it?

Answer:
Yes, cancellation is possible within 24 hours after placing the order.
Please contact us as soon as possible.

Question 6: What is your return policy?

Answer:
We offer a simple and hassle-free returns process.
View our full returns policy on our website.

Question 7: When will I receive my refund?

Answer:
Once we receive and inspect your return, we will process your refund.
The amount will usually appear on your original payment method within 7 business days .
See our Returns Policy for details.

Question 8: Do your products have a warranty?

Answer:
Yes! All purchases come with a 30-day guarantee .
For more information, please see our Returns Policy.

Question 9: How do I contact customer service?

Answer:
You can reach us via:
📧 info@shopira.nl
We are happy to help you!

Question 10: Do you ship internationally?

Answer:
We currently only ship within the Netherlands .

Question 11: Do you have a physical store?

Answer:
No, we are an online-only webshop , so we can offer competitive prices and a wide range of products.

Question 12: Can I place a bulk order for my company or organization?

Answer:
Yes, bulk orders are possible!
Please contact us for more information.

Question 13: How does it work to exchange a product?

Answer:
Exchange instructions are listed in our Returns Policy .

Question 14: How can I track my order?

Answer:
Once your order has been shipped, you will receive a tracking number by email .

Contact information
Shopira
Glaskruid 6, 3621 RH Breukelen, Netherlands
E-mail: info@shopira.nl
Phone: +31 6 27117190

Customer Service: Monday to Friday, 09:00 – 17:00 (CET)